Thursday, October 13, 2011

HP: The software had trouble scanning or was cancelled.

So your HP scanner stopped working?

 
When trying to scan, many HP multi-function printers, such as the M2727, M1522, etc. have a problem that pops up and says:

 
The software had trouble scanning or was cancelled.
 
 
Here is the fix: 
  • Uninstall the printer.
  • Run Regedit
  • Make a back up of your registry.
  • Do a search (include keys/values/data) for the description of your printer, e.g., Hit F3, then search for M2727.
  • Delete all HP-related registry entries that have that printer listed.
  • Reboot
  • Reinstall the printer software.

That should do it for you.

2 comments:

  1. my printer is daily mistake The software had trouble scanning or was cancelled. this mag always come...

    ReplyDelete
  2. my printer is daily mistake The software had trouble scanning or was cancelled. this mag always come...

    ReplyDelete