Thursday, October 13, 2011

HP: The software had trouble scanning or was cancelled.

So your HP scanner stopped working?

 
When trying to scan, many HP multi-function printers, such as the M2727, M1522, etc. have a problem that pops up and says:

 
The software had trouble scanning or was cancelled.
 
 
Here is the fix: 
  • Uninstall the printer.
  • Run Regedit
  • Make a back up of your registry.
  • Do a search (include keys/values/data) for the description of your printer, e.g., Hit F3, then search for M2727.
  • Delete all HP-related registry entries that have that printer listed.
  • Reboot
  • Reinstall the printer software.

That should do it for you.