Thursday, October 13, 2011
HP: The software had trouble scanning or was cancelled.
So your HP scanner stopped working?
When trying to scan, many HP multi-function printers, such as the M2727, M1522, etc. have a problem that pops up and says:
The software had trouble scanning or was cancelled.
Here is the fix:
Uninstall the printer.
Make a back up of your registry.
Do a search (include keys/values/data) for the description of your printer, e.g., Hit F3, then search for M2727.
Delete all HP-related registry entries that have that printer listed.
Reinstall the printer software.
That should do it for you.
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